Terms & Conditions

Hair Power (South Pacific) Pty Ltd Product Information, Company Policy and Returns Policy

Conditions of Sale ©
Hair Power (South Pacific) Pty Ltd does not recommend any one particular 'system' of attachment. We require that the person using our products follows an internationally recognized professional application method and be professionally trained in that method keeping up-to-date with any procedural changes which may arise. Products are sold only for their individual specific professional intended purpose and on the understanding that the person using them reads and accepts Hair Power (South Pacific) Pty Ltd Product Information, Company Policy and Returns Policy incorporating 'Conditions of Sale'. It is the duty of the purchaser to ensure all preliminary tests are done and that the new wearer is compatible in every way prior to application.

All Hair Power hair is sold on the condition that the purchaser thoroughly wash and check it to ensure happiness with the quality BEFORE it is constructed into a new product eg hand weft or tipped and before it is applied to the new wearer. First check the tie is tight. The shampoo and water should be applied below the tie and rubbed vigorously. Follow with rinsing. Then condition below the intended application area (and not condition on the application area). Rinse again then allow to dry naturally which will show you it's true wave/curl pattern if any. If you are unhappy with the quality or wave pattern for any reason you are requested to return it in its unworn state within 30 days of receipt. Hair Power accepts no responsibility for application procedures and emphasizes the necessity of washing the hair prior to application to the new wearer thoroughly drying it afterwards. If you are unsure of Hair Powers recommended hair pre-application quality-checking washing procedure we ask that you contact us. The purchaser and new wearer must accept the responsibility to wash and condition the hair with the recommended products below.

According to Hair Compounds, USA the hair is processed at factory level and the cuticles diffused (this is the right term instead of using 'remove' the cuticles). The surface of the hair is altered structurally changing it forever. For this reason Hair Power recommend only conditioner supplied by Hair Compounds, USA, as being appropriate for our hair. Hair Compounds design their product line to work on processed extension hair that has around 40-42 dynes/cm2. Regular hair represents a surface energy of 28-32 dynes/cm2. This is a huge difference in scientific terms. The conditioners that you use may be the best and most expensive in the world but they can be excellent only for certain type of hair. No conditioner can be good for more than one type of hair (or one group of surface energy) so most of them will incorporate silicones that will give the impression of keeping a certain integrity of the hair but actually they don't benefit the hair fibres. Conditioner by definition is supposed to do this: reduce friction between two single fibres. Please contact Hair Compounds directly: www.haircompounds.com.

The shampoo used should be mild. The only other conditioner product Hair Power recommends is Pantene because it appears to give it an immediate soft feel. Hair Power suggests this as your less expensive alternative to Hair Compounds conditioner but in no way do we compare the two or recommend it above the specific design of Hair Compounds conditioner. Hair Power know of no other suitable conditioner for use on our hair and it is a condition of sale that the purchaser advises the new wearer to wash and condition it with the recommended products above. Use of other products in conjunction with Hair Power products is not recommended and done entirely at your own risk.

Returns Policy
All specials and sales items are non-refundable. All hair is sold on the condition that the purchaser thoroughly wash and check it to ensure happiness with the quality BEFORE it is applied to the wearer and before the tie is removed.

You are requested to follow known professional application methods and keep up-to-date with them. Hair Power deems that application to the new wearer is an acceptance of the quality, hair type and bond.

Colouring/Dying/Perming/Other Chemical Processes/Excessive Blow-drying: Hair Power does not advise or accept responsibility for any of these procedures. While we take every effort to achieve hair supply of consistent colour, from time to time there may be variations in colour baths, which are beyond our control. For your discerning clients please send us a hair sample for colour matching. For further information please refer to our company policy.

We will accept goods back if they are proven to be faulty which would be noted during your pre-application washing procedure and/or examination prior to the application to the new wearer. We do not accept returns after application to the new wearer.

Choose colours carefully from the hair power colour ring. Returns are not accepted when colours have been chosen using any other colour chart.

Refunds
Please note, when we process a credit card refund a 5% fee will incur from the price of products to be refunded. Also we do not refund the postage cost.

Hair Power Extension Hair Types:
Bulk / wefted. A less expensive alternative for your client. Produced from 'fallen' or 'cut' hair. This hair is possible to have had its cuticles removed more than that of remy. Washing the hair prior to application ensures you are happy that this has been done to YOUR satisfaction. Indian and Chinese growth origins are available.

True Remy hair is produced from 'cut' hair and regarded as superior because it is cuticle correct (cuticles traveling in the same direction). Named by many as Euro or European even though it's most likely to be Indian. Cuticles are supposed to be intact but usually have been slightly removed to make it more like Caucasian hair. Again, washing the hair ensures you are happy that this has been done to YOUR satisfaction.


Russian Hair: Further information upon request


Colouring/Dying/Perming/Other Chemical Processses/Excessive Blow-drying:
Hair Power does not advise or accept responsibility for any of these procedures. While we take every effort to achieve hair supply of consistent colour, from time to time there may be variations in colour baths, which are beyond our control. For your discerning clients please send us a hair sample for colour matching.

We will accept goods back if they are proven to be faulty and/or not to the standard you require which would be noted during your pre-application washing procedure and/or examination and PRIOR to application to the new wearer. You are requested to follow a known professional application method. We do not accept returns after application to the new wearer. Choose your colours carefully from the Hair Power Colour Ring. Returns are not accepted when colours have been chosen using any other colour chart.

Hair Power insist that you contact us if you are unsure and need further assistance BEFORE untying the bundle and BEFORE manufacturing it into a new product and applying the hair to the new wearer. Hair Power deems that new product manufacture or application to the new wearer is an acceptance of the quality, hair type and bond. We do not accept responsibility for postal/courier delays.

Prices inclusive of 10% GST. Exports GST exempt. All prices subject to change. Special Offers may be withdrawn at any time.